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Small and medium sized businesses in particular can struggle when it comes to an adequate IT set-up. Yet they need to be competitive, boost employee productivity and take advantage of the latest technology. This is where outsourcing comes in.
Will outsourcing replace your internal team? Will it needlessly replace established systems? Some SMEs have concerns about overlaps and complications with their IT department - especially as third party suppliers have started taking on a wider scope of tasks, like service desk and infrastructure management. However, outsourcing can never replace the IT experts in your company. The IT professionals in your in-house team will always bridge the gap between technology and people. They make sure the technology is meaningful and easy to use.
Rather than replacing the in-house IT function, an external solution provider should serve as a trusted and valuable extension. At Konica Minolta, we provide complementary services. We will empower and work flexibly with your in-house team to identify issues and maximise efficiencies and cybersecurity. This will free them up to ensure that IT supports your strategy and business goals.
As well as helping you to meet everyday and urgent demands by taking on specific tasks, Konica Minolta can do much more. We have the expertise to help your IT function to drive digital transformation in your organisation.
This means enabling you to unlock potential, streamline and look at the bigger picture. It means designing the digital future of your company and helping your workforce and business functions to get the greatest benefit from technology.
"Through our close relationships with our customers and our long-term experiences within the industry, we have seen that IT professionals, particularly in SMEs, struggle to keep up with technological advances. This is because they simply lack the necessary resources to take on everything at once."
Want to outsource but not sure what you need? We'll start by understanding your existing environment and business processes and then bringing you tailored services, in line with service level agreements. This includes:
Analysis of your IT environment to understand your needs
Anti-virus and anti-malware services to minimise vulnerabilities
Assessment of your servers, devices, PCs, peripherals
Broad network of top tier partners
Emergency back-up and recovery services
Extensive portfolio of IT services tailored to your needs
IT environment optimised, standardised and consolidated
Proactive monitoring and management to anticipate issues
24/7 remote control capabilities
A seamless experience to end users
Single point of contact for all problems, incidents and requests
Supporting your IT team so they can focus on core competences
The increased adoption of outsourcing IT to external managed service providers poses a seemingly obvious question – at what point will internal IT departments be rendered obsolete? While it is certainly true that service providers have demonstrated their ability to take on a widening scope of tasks, including areas that traditionally within the domain of internal IT departments such as service desk and infrastructure management, this is not a zero-sum game.
Selecting the right partner for your business' IT isn't easy - and it's never been more critical. But with so many providers on the market, how can you be sure to get the perfect fit for your business?
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