Robotic Process Automation (RPA)

Without no doubt, repetitive tasks have to be done by someone. Here, RPA technology can take over many of these tasks. RPA can record what a user is doing and mimic this for following tasks. In this way, a robot is able to deliver excellent results with process automation even faster than before on repetitive and non-value-adding tasks while avoiding errors. Essentially, RPA is a smart software-bot that acts according to a defined set of digital workforce instructions.  

RPA is applicable in a variety of organisational forms and fields, such as the public sector, transportation, finance, telecommunications and insurance. RPA implementation is particularly useful wherever large amounts of data have to be processed in an analogue fashion.

Example insurance: 

With insurers, for example, 70 to 80 percent of the tasks required to process insurance claims are repetitive and do not require any human expertise. These include checks as to whether the claim is legitimate with regard to the policy or whether the person submitting the claim is already in the system. RPA is able to take over these automate tasks with an automation platform, meaning that ‘digital’ employees can perform processes like monitoring applications, downloading data, creating reports and issuing invoices. Insurance experts can thereby process claims faster and more precisely, as they only need to focus on the 20 to 30 percent of claims where their expertise is really needed. 

Konica Minolta helps you take advantage of RPA deployment for your business. We enable your employees to focus more on creativity and process optimisation. 

We work with several leading independent software vendors such as Kofax, ABBYY, Hyland and M-Files. This allows us to offer you exactly the right-sized RPA solutions for all your needs. This can include various tasks such as data capture and integration, data search and analysis, conversion and classification, storage and archive retrieval, workflow, publishing and data migration etc.  

1.  The crucial first step is a thorough analysis – to understand your exact challenges and needs. For this, Konica Minolta uses dedicated process discovery technology to map pain points and business processes.  
2. Afterwards, our experts find out what it is that you aim to achieve. This leads to a recommendation report for a delivery roadmap and an execution plan. 
3. Then, we digitise your paper-based or analogue information. This digitisation creates the basis needed for the later intelligent process automation of the information flow.  
4. The last phase is the intelligent automation of information. Here, intelligent software robots are deployed to use human-like intelligence to perform more complex, yet repetitive tasks.